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    "original_url": "https:\/\/www.nytimes.com\/2026\/09\/21\/us\/politics\/amazon-drone-delivery-texas.html?ae=oa&emc=edit_nn_20260921&nl=the-morning&segment_id=226815",
    "parsed_content": "Amazon chose Richardson as one of the first cities to receive drone deliveries.Credit...Jordan Vonderhaar for The New York TimesIt\u2019s Raining Boxes: Amazon Drones Overwhelm a Texas SuburbIn Richardson, a fleet of drones has started to deliver goods quickly. But the noise is drowning out life for some residents: \u2018We can\u2019t live like this.\u2019Amazon chose Richardson as one of the first cities to receive drone deliveries.Credit...Jordan Vonderhaar for The New York TimesSupported bySKIP ADVERTISEMENTListen \u00b7 10:03 min Share full articleBy Juliet MacurPhotographs by Jordan VonderhaarJuliet Macur reported from Richardson, Texas.Sept. 21, 2026Updated 7:03 a.m. ETSee more of our coverage in your search results.Encuentra m\u00e1s de nuestra cobertura en los resultados de b\u00fasqueda. Add The New York Times on GoogleAgrega The New York Times en Google The sound came out of nowhere.It began as an unnerving high-pitched hum, like a mosquito flying around a dark room at bedtime, and it grew louder as it drew closer. A family lounging in a backyard pool in Richardson, Texas, just north of Dallas, couldn\u2019t help but notice it.\u201cThere\u2019s another one coming this way!\u201d shouted Eric Anderson from his pool float, pointing to an area above a tall line of trees. His 9-year-old daughter, Isla, removed her swim goggles for a clearer look at what could be a scene from science fiction.Within a minute or so, an 83-pound drone with six blue arms and whirring propellers appeared in a corner of the sky before zipping over nearby houses, looking like a cross between a mechanical dragonfly and an X-wing fighter, and buzzing like a battalion of bees.The drone\u2019s mission: delivering an Amazon package.The single cardboard box of cargo held a maximum of five pounds and was loaded into the drone at Amazon\u2019s distribution center less than a mile from the backyard pool. It could have been bound for anywhere within a seven-and-a-half mile radius of takeoff.AdvertisementSKIP ADVERTISEMENTRichardson city officials gave Amazon zoning approval to start the drone delivery service in December as part of the company\u2019s nascent Prime Air program. It promises customers tens of thousands of items \u2014 nail trimmers for pets, ankle bracelets, handcrafted, razor-tipped bread lames for scoring sourdough \u2014 in as little as 30 minutes. The delivery could be free or cost up to $4.99.A time-lapse video shows drones taking off from the Amazon center. Scott Bratcher lives in a neighborhood that residents have called a drone highway.The Federal Aviation Administration, which governs U.S. airspace, gave Amazon clearance to fly its drones.Now many other parts of the United States can expect their own drone deliveries, a welcome convenience for some, but an invasion for others.Last month, Amazon announced that Prime Air deliveries would expand to 500 towns and cities by the end of the year. Other companies are also using drone deliveries, and the F.A.A. has forecast that by 2030 the number could explode to more than 3.5 million, up from the current number of 897,000 registered drones.AdvertisementSKIP ADVERTISEMENT\u201cWhat\u2019s happening in Richardson is about to happen all over the country, and people are finally going to believe us that having all these drones flying around is actually a big, big problem,\u201d said Scott Bratcher, who is the president of his homeowners\u2019 association in a Richardson neighborhood that residents have called a drone highway.He added, \u201cThe government and the F.A.A. have failed us.\u201dThe agency said that it would soon be issuing new rules for drone flight. But in July, after studying the environmental impact of commercial delivery drones like Amazon\u2019s, the agency decided that they did not pose a \u201csignificant impact.\u201dFor some people, the futuristic novelty of the airborne deliveries has been something to celebrate. They have shared their delivery videos online, cheering as their packages are plopped, bounced and sometimes slid onto their yards and driveways.Lindsay Hamilton, a spokeswoman for Amazon, said on Friday that the customer response to the deliveries has been \u201coverwhelmingly positive\u201d and \u201cso far this year, fewer than 1 percent\u201d of inquiries into the program have been related to noise. She compared the drone noise to a window fan on low, and said, during delivery, it\u2019s quieter than a passing car.ImageDrones have disturbed Nikki Anderson\u2019s backyard oasis.But in the Richardson neighborhoods near the Amazon distribution center, any joy about the innovation has been muted by the sound of dozens of drones, if not more than a hundred of them, flying by every day, sometimes so loud that they sound like flying lawn mowers. (Other companies, including Walmart, are also using delivery drones, but different types, in the area.)AdvertisementSKIP ADVERTISEMENTUnder city regulations, deliveries can operate from 7 a.m. until 8 p.m., and Amazon has assured residents that the drones would fly outbound at an average of 225 feet high. The maximum they can fly, according to the F.A.A., is 400 feet.Before the drones arrived, Richardson was a suburb known as a hub for tech and telecom, and its residents were already living with technology\u2019s intrusions. A massive new A.I. data center sits across the street from one neighborhood, and as recently as last month, 20 Flock cameras, which read license plates and track vehicles, were used at 14 major intersections.But for those people living closest to the Amazon flight paths, the ever-droning deliveries pose the most serious threat to their private and peaceful life.\u201cWe hear them zoom, zoom, zoom, back and forth from morning until past dinnertime,\u201d said Nikki Anderson, whose extended family spotted the drone \u2014 and many more \u2014 one Friday earlier this month. She has long prized the serenity of her backyard, with its undulating pool and birds chirping from landscaping that included a shrub sculpted into the shape of a giant heart.AdvertisementSKIP ADVERTISEMENTUnder city regulations, deliveries can start at 7 a.m. and last until 8 p.m.Now the drones have ruined that, Ms. Anderson said. She can hear them from inside, even with the television on, and especially on weekends, when deliveries seem to pick up.She asked the city if Amazon could at least limit the hours or days that it flies drones but her requests were not granted. Greg Sowell, a city spokesman, said Richardson has not put any further timing restrictions on Amazon since the City Council approved the drones last year.\u201cSome people might think, wow, this is really, really cool, and the technology is really cool,\u201d Ms. Anderson said. \u201cBut people around here, we\u2019re thinking, \u2018Ugh, is there anything we can do to stop this?\u2019 We can\u2019t live like this.\u201dDuring delivery, Amazon\u2019s drones descend to about 13 feet above the ground and hover as the package tumbles out of an open door and onto a customer\u2019s property \u2014 often with all the care of a bouncer tossing a rabble-rouser from a bar.AdvertisementSKIP ADVERTISEMENTOne online video shows an Amazon drone dropping a package into a pool. Another caught one smashing into an apartment building and crashing near a sidewalk. A recent video showed a drone atop a grassy median of a road in Baton Rouge, La., sitting there like a lost puppy.Amazon said its program is always improving and Ms. Hamilton, the spokeswoman, added that the company had adjusted its operations, based on feedback from residents.ImageKristi Graham complained to Amazon.Kristi Graham, an administrator for a music education company, was one resident who complained to Amazon, upset about drones flying over her backyard, where her family swims and barbecues.After her complaint, she said Amazon did change the route \u2014 to the front of her house.She is now part of a neighborhood group fighting the company, but the appeal of fast delivery remains strong. Last May, Ms. Graham\u2019s daughter ordered deli ham from Walmart using a coupon for drone delivery. She had been in a rush to make a sandwich.AdvertisementSKIP ADVERTISEMENTMs. Graham had only one thing to say: \u201cHow could you?\u201dShe and some of her neighbors, including Ms. Anderson, are now sending emails to officials of other cities, including El Paso, Texas, and Richmond, Va., where Amazon\u2019s drones are about to descend. Don\u2019t trust Amazon\u2019s claims, they say.The drones, they write, \u201chave been a disaster for the City of Richardson.\u201dImageStephanie Puri is worried about data collection.ImageThe F.A.A. gave Amazon clearance to fly its drones.Ms. Graham and others are also concerned with security.According to Ms. Hamilton, of Amazon, its drones use multiple cameras and sensors for navigation. The images are stored on encrypted drives that only authorized personnel can access later, she said, adding that the data is solely used to improve safety and customer service.Stephanie Puri, a researcher in the video game industry, is skeptical.\u201cAmazon hasn\u2019t always been the most transparent with how they use and reuse data,\u201d she said, wondering if she might start seeing ads for pool equipment after a drone spies her pool.AdvertisementSKIP ADVERTISEMENT\u201cIf it\u2019s your backyard and you want to sunbathe naked, that\u2019s your property and you do you,\u201d she said. \u201cBut, oh, Amazon can see you.\u201dMs. Puri, like some of her neighbors, has set up a drone tracker. On Friday, she recorded what she called a slow day: 52 drones overhead, including three between 150 and 170 feet up, close enough to distract her while was inside. Her cat Eden growls when they fly that low.When a protest was held in front of the Amazon distribution center in June, Ms. Puri took part. People waved signs like \u201cToo low, too loud, too many.\u201d And she said many Amazon delivery drivers, whose jobs may be at risk, honked their horns in support.Brian Rowe, an executive in tech and cybersecurity, has shown up to City Council meetings to complain. He has considered many methods of clearing the drones above his home, even looking into commercial anti-drone technology. But that technology, mostly for military use, costs tens of thousands of dollars, he said.\u201cWhat can we do?\u201d Mr. Rowe said.He senses other problems looming. Nearly two weeks ago, a company began testing air taxis in the Dallas-Fort Worth area.They look like Amazon drones, but are much, much bigger.From the commentsJuliet MacurNational reporterWhen I heard Amazon was expanding drone deliveries to 500 cities, I had to see what that reality looks like. I headed to Richardson, Texas, where residents have spent months protesting the loud, constant, and intrusive flights. What I found in several neighborhoods felt like science fiction: drones zipping overhead just minutes apart, scattering birds and leaving people on the street and in their yards to look up and stare. It\u2019s a scene that might be coming to your town or city \u2014 and soon.Show full commentAdvertisementSKIP ADVERTISEMENT",
    "published_at": "2026-09-21T09:01:31+00:00",
    "author_name": "Juliet Macur",
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    "ai_headline": "It\u2019s Raining Boxes: Amazon Drones Overwhelm a Texas Suburb",
    "ai_simplified_title": "Amazon Drones Overwhelm Texas Suburb with Noise and Deliveries",
    "ai_excerpt": "Amazon's drone delivery service in Richardson, Texas, is causing significant noise pollution and disruption for residents. While some welcome the convenience, others are protesting the constant flights and their impact on daily life.",
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