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Claim Text: Supervision found that lenders unfairly denied discharge applications for borrowers who were eligible based on Total and Permanent Disability status.
Simplified Text: Supervision found lenders unfairly denied discharge applications for borrowers eligible based on Total and Permanent Disability status
Confidence Score: 1.000
Claim Maker: The author
Context Type: News Article
Subject Tags: Regulation
UUID: a1166599-9749-473e-ad98-f2060fcb0024
Vector Index: ✗ No vector
Created: February 15, 2026 at 5:14 PM (6 months ago)
Last Updated: February 15, 2026 at 5:14 PM (6 months ago)

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Screenshot of https://www.consumerfinance.gov/about-us/newsroom/cfpb-uncovers-illegal-practices-across-student-loan-refinancing-servicing-and-debt-collection/

CFPB Uncovers Illegal Practices Across Student Loan Refinancing, Servicing, and Debt Collection

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1 week ago

https://www.consumerfinance.gov/about-us/newsroom/cfpb-uncovers-illegal-practices-across-student-loan-refinancing-servicing-and-debt-collection/

The CFPB released a report detailing illegal practices in student loan refinancing, servicing, and debt collection. The report highlights misleading information, denial of benefits, and improper handling of borrower claims. The CFPB is taking action to address these violations.

Student Loans CFPB Consumer Protection Debt Collection Refinancing Servicing Financial Regulations

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CFPB supervision observed that federal loan servicers failed to provide, for extended time periods, adequate ways for borrowers to manage key loan issues by phone. 1.000

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Examiners also uncovered numerous problems with how servicers processed borrowers’ applications for income-driven repayment plans. 1.000

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The Consumer Financial Protection Bureau (CFPB) released a special edition of its Supervisory Highlights describing a range of unlawful activities identified by CFPB examiners across student loan mark... 1.000

Simplified: CFPB released Supervisory Highlights describing unlawful activities identified by CFPB examiners across student loan markets

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Servicers also issued deceptive billing statements with incorrect payment amounts and due dates, and debited unauthorized amounts. 1.000

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