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Claim Text
Lenders also inaccurately claimed certain borrowers were ineligible for autopay discounts or falsely advertised to borrowers that they could suspend their loan payments if they lost their job but later eliminated this benefit.
Simplified Text
Lenders inaccurately claimed borrowers ineligible for autopay discounts or falsely advertised loan payment suspension for job loss
Confidence Score
1.000
Claim Maker
The author
Context Type
News Article
Context Details
{
    "date": "2024-12-16",
    "issue": "Loan Payment Suspension",
    "subject": "Student Loans"
}
UUID
9fdb080d-3986-4dee-a488-5089f236756f
Vector Index
✗ No vector
Created
September 11, 2025 at 10:46 PM (3 days ago)
Last Updated
September 11, 2025 at 10:46 PM (3 days ago)

Original Sources for this Claim (1)

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Screenshot of https://www.consumerfinance.gov/about-us/newsroom/cfpb-uncovers-illegal-practices-across-student-loan-refinancing-servicing-and-debt-collection/
https://www.consumerfinance.gov/about-us/newsroom/cfpb-uncovers-illegal-practices-across-student-loan-refinancing-servicing-and-debt-collection/

The CFPB found widespread illegal activities in student loan refinancing, servicing, and debt collection, including misleading borrowers and denying benefits. The agency is taking action to address these violations.

Student Loans
Debt Collection
Consumer Protection
Financial Regulation
CFPB
Illegal Practices

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